Shipping policy
Shipping and Returns
Everything you need to know about your Almliebe order: shipping, delivery times, returns and refunds, simply explained.
01 Tracking
As soon as your order has left our premises, you will receive a shipping confirmation by email. With the tracking number it contains, you can check the status of your delivery with DHL at any time. As a registered customer, you can also find the current status in your customer account under “Orders”. If you have any questions, contact us at kundenservice@almliebe.com
02 Shipping Costs
We ship within Germany, to Austria and to the EU. All parcels are sent to you with DHL. We also ship to Switzerland and the USA, and we handle customs duties and taxes for you. If you have any questions, contact us at kundenservice@almliebe.com
03 Shipping Partner
Our logistics partner is DHL. All parcels are sent to you through the DHL network, within Germany, to other European countries and to countries outside Europe.
Plastic-Free Delivery
By the way, we pack plastic-free: your items arrive in tissue paper, not in plastic bags. We'd be glad if you also avoided plastic when sending a return.
04 Delivery Time
Orders placed before 3 p.m. are processed on the same working day and shipped with DHL.
05 Delivery to a Packstation
We're happy to deliver your parcel to a DHL Packstation. Simply select the “Delivery to Packstation” option at checkout. A short registration at dhl.de is required to use it.
06 Returns Europe
If an item doesn't fit or you don't like it, you can return goods ordered at almliebe.com within 14 days without giving a reason.
Before you register a return, please keep in mind that a dirndl, for example, is very easy to alter (e.g. let out, take in, raise the straps). If you send the tailor's invoice to kundenservice@almliebe.com, we will refund you up to €20.
Register your return
Via our returns portal: select the item, give a reason, submit.
Choose an option
Classic refund or store credit as a voucher code.
Receive your label
You'll receive your DHL return label by email within a few minutes.
Pack & drop off
Pack the unworn item with its tag, attach the label and drop it off at a DHL branch or Packstation.
Return Costs
Return shipping for partial returns is free within DE / AT / EU / CH. For full returns, return shipping costs of €5.90 for Germany and €6.90 for Austria and the EU apply, as well as CHF 12 for Switzerland. We offset these costs against the shipping costs of your order. This means: with a full return, you would normally get the shipping costs of your order refunded. So that you don't incur any extra costs, we offset the shipping cost refund against the return shipping costs.
07 Returns USA
Return shipping costs are paid by the customer, for both partial and full returns. Please send the parcel to:
Tettenweiser Str. 2
94060 Pocking
Please send returns only to the address above.
08 Return Conditions
Please understand that we can only accept goods in unworn and flawless condition. A return can only be accepted if the items are free of make-up, stains and residue, as well as odours such as perfume, sweat or detergent. Please return the goods with the original tag attached. (If a product already arrives with stains or similar, please contact us immediately at kundenservice@almliebe.com)
If the condition of the returned goods has deteriorated, for example through soiling, damage or missing tags, we reserve the right to refuse acceptance of the return and to claim compensation for loss of value within the scope of the statutory provisions. You can find more information in our right of withdrawal policy.
09 Receiving Your Refund
As soon as your return reaches us, you'll receive an automatic confirmation by email. We process your return within 10-14 working days. The amount to be refunded is then automatically credited back to the payment method used for your order.
10 Exchange
A direct exchange is unfortunately not possible at the moment. If the item you want is available in the online shop in the right colour or size, please place a new order. You can return the original order (or individual items from it) within 14 days. We'll refund the purchase amount within 14 days of receiving your return.
11 Cancel an Order
You can only cancel your order as long as it hasn't yet entered the shipping process. To do so, please email us as soon as possible at kundenservice@almliebe.com with the subject “STORNO”. We'll take care of your request right away.
12 Transport Damage and Defects
Please inspect the goods for transport damage or other obvious defects upon receipt. If you notice anything, please contact us immediately.
If the box is badly damaged, have the carrier confirm the damage on the delivery note. In that case, refuse to accept the parcel and inform us immediately so we can help you as quickly as possible.
13 Delivery
The transport risk lies with the sender, almliebe.com. In the case of a partial delivery, shipping costs are charged only once. Unless otherwise agreed with you, delivery is made to the delivery address you provided. We assume that a delivery address that differs from the billing address does not change our contractual partner. We therefore ensure the fulfilment of our obligations, in particular with regard to existing information obligations, in relation to the billing address provided.
We're happy to help
Just send us a message and we'll get back to you as soon as possible.
kundenservice@almliebe.com