Returns & Exchanges
Returns
A Tracht must fit. If something doesn't fit, simply send it back – within Germany, within 14 days, no reason necessary, no return shipping costs.
Almliebe covers the cost of return shipping within Germany. You will receive your DHL return label via email.
Send request
Fill out the form below with your order number and the items you wish to return.
Receive label
Within one business day, we will send you the DHL return label via email to team@almliebe.com.
Drop off package
Use original packaging, attach the label, and drop it off at any DHL branch. Refund within 5–10 business days.
Register return
Tettenweiser Str. 2
94060 Pocking
Germany
Please register your return first – this saves time in processing. Inquiries: team@almliebe.com
Frequently Asked Questions
Within what period can I return items?
You have 14 days from receipt of the goods to register your return. The goods must be received by us within another 14 days. You can find the complete instructions in our withdrawal policy.
What does return shipping cost?
Within Germany, return shipping is free for you. We will send you a DHL return label by email. For returns from Austria, Switzerland, or other countries, you bear the shipping costs yourself – please contact us in advance at team@almliebe.com.
What condition must the goods be in?
Please return the goods unworn, with all tags, and in the original packaging. Trying on is, of course, allowed. In case of significant signs of wear, we may charge a reduction in value.
What is excluded from return?
Custom-made items and sealed hygiene articles whose seal you have removed are excluded from the right of withdrawal. For all other items, you can return them without giving a reason.
When will I receive my money back?
As soon as your return has been received and checked by us, we will refund the purchase price via the original payment method. This usually takes 5 to 10 business days after receipt of goods.
Can I exchange for a different size?
Yes. Select "Exchange" in the form and specify the desired size. If the desired item is available, we will send you the exchanged item free of charge after receiving your return.
Where can I find my order number?
The order number is in your order confirmation email, starts with # and consists of four to five digits (e.g. #1234).
Do I also have a right of withdrawal?
Yes. As a consumer, you can withdraw from your purchase agreement within 14 days without giving a reason. You can alternatively declare the legal withdrawal formally using the withdrawal form.